For certain things you will be asked to sign the authorization form with expectation (who will be responsible for what not) for contractors to come in beforehand but that does not happen for all the cases.
I was told that someone will come in tomorrow and I know for sure no one came because my mother was staying with me and she was at home all day and following day when no one is at home, a contractor goes in to my unit without telling me and move my stuff to living room and on my bed (shoes on my picture frame on top of my pillow where I sleep) with dust from repairing work on top of it.
I later get a call back saying that going forward I would need to send all my maintenance requests via email. On top of everything that happened now you're going to inconvenience me to send an email. Lastly, I got a call from Richard, the guy in charge of Nicole at the Phoenix RMV HQ, and told me I was going to get a letter from their attorney that ultimately was forcing us out of our lease. They are unprofessional all the way from the top to the bottom front office rep. And it's not even worth it anymore as it's almost the same price as the neighboring apartments.
So I talked to the incompetent manager, Tyler, who said that I "should have read the fine print" and that since I did not a rescheduling would need to happen, this time with our belongings removed. So the day came and they resurfaced one of the bathrooms; instead of tearing down the plastic vinyl and putting an new wall up as should be done, they essentially plastered a new vinyl wall over the old one. Then it was time to do the other bathroom, the mater bedroom; boy did they screw up.I've been living this apartment complex for about a year and half.My lease is ending in a few months and I cannot wait to move out.So all of that time he argued that he stands behind that policy didn't mean squat. I go to the office with this info and Tyler and Nicole both credit me a total of 0.They of course did not even take responsibility and blamed the resurfacing vendor they chose.