We recently purchased a ventless propane fireplace for our new sunroom so that we could enjoy it all year round. e Fireplace Store delivered on all that they said they would. The installation was easy and we where as warm as a pop tart in minutes.The Empire 26 was a great choice and looks great on the raised platform; we prepared to feature it as the focal point of the room. This is a product I would recommend for any need to bring more heat to a area. My husband of 59 years and I moved to our little lake house recently.
The item was packed well and I had no problem assembling and installing the unit.The only disappointments are that it was not equipped with a remote and the flame control level shows little difference from low to high, making the flame pretty much the same all the time. Whenever I needed assistance the help desk was there with the answers, including when I misplaced my instructions for programming, they walked me through it. We had wall heaters and even though they kept us warm, we were not happy with the look.All in all, we are very happy with our purchase, the ease of the transaction, the speedy well-packaged shipping to the door, and the quality of the product. We wanted our livingroom to be more inviting and it really is now.It is very attractive with nice details and decorative touches. It was installed earlier this week and already in use. Not only is it beautiful but it is very functional. After researching vent free gas fireplaces for a couple of months I chose this one.I am sure they will love it for many years to come. I wanted white and one that was not too big or too small and this is just the right size.